How long does shipping take to Dubai or Jeddah?
Sea freight from Shenzhen to Jebel Ali (Dubai) or Jeddah typically takes 15-22 days. These are relatively direct shipping routes with regular container service, making the Middle East one of our fastest delivery regions.
What payment methods do you accept for African and Middle Eastern orders?
Standard payment is by wire transfer (T/T): 50% deposit to begin production, 50% balance before shipment. For established relationships and larger projects, we can discuss alternative payment structures.
Is 316 stainless steel always necessary for Middle East projects?
Not always. For coastal properties (within 5 km of the sea), yes -- 316 is strongly recommended. For inland city hotels (Riyadh, Johannesburg, Nairobi) using freshwater, grade 304 is sufficient. We help you assess the right grade based on your specific site conditions during the inquiry process.
Do you provide installation support in Africa or the Middle East?
We provide comprehensive installation documentation -- technical drawings, site preparation requirements, electrical specifications, and commissioning procedures. This documentation is designed for use by qualified local contractors. Remote video support during installation is available upon request.
Can you ship to landlocked African countries?
Yes. We ship to the nearest major port, and onward transportation to inland destinations can be arranged. We coordinate with freight forwarders experienced in African logistics. Discuss your specific destination with us when you inquire.