Is the 0% CHAFTA duty rate guaranteed?
CHAFTA provides 0% duty on eligible goods including swim spas under HS 9506.99.9000. A valid Certificate of Origin (Form F) is required. We provide this with every shipment. Confirm with your customs broker.
Which Australian ports do you ship to?
All major ports: Sydney (Port Botany), Melbourne, Brisbane, Fremantle (Perth), Adelaide. Transit: 10-12 days to Sydney/Melbourne, 12-15 days to Brisbane, 14-18 days to Fremantle.
Do I need 316 for my Queensland property?
For beachfront or within 5km of ocean: 316 strongly recommended. Inland Queensland with freshwater pools: 304 acceptable. 316 always safer for tropical/coastal.
How does warranty work for Australian buyers?
2-year electrical + 30-year acrylic guarantee apply globally. Replacement parts via air freight — 3-5 business days to major Australian cities.