What import duties apply to swim spas entering the US?
Swim spas generally fall under HS code 9506.99.9000 (swimming pools and paddling pools, parts and accessories). Import duty rates vary and are subject to current US trade policy. We recommend consulting your customs broker for the most current duty rate applicable to your shipment. We provide the HS code and full product specifications to support accurate classification.
How long does shipping take to US ports?
Sea freight from Shenzhen to major US ports typically takes 25-35 days, depending on the destination. Approximate transit times: Los Angeles/Long Beach ~18-22 days, Houston ~25-30 days, Miami ~30-35 days, New York/Newark ~30-35 days. These are estimates and subject to shipping schedules and port conditions.
What payment methods do you accept for US orders?
We accept wire transfer (T/T) with standard terms of 50% deposit to begin production and 50% balance before shipment. For established relationships, we can discuss alternative payment structures. Please contact us to discuss your specific requirements.
Do you provide installation support in the United States?
We provide comprehensive installation documentation including technical drawings, site preparation requirements, electrical specifications, and commissioning checklists. While we do not maintain a US-based installation crew, our documentation is designed to be used by any qualified local contractor. We are available for remote support and video consultation during installation.
How does the warranty work for US customers?
Our standard warranty (2-year electrical, 30-year acrylic shell characteristics) applies to US orders. Warranty claims are handled through our support team. Replacement parts can be shipped via air freight for urgent requirements. Full warranty terms are provided with your quotation.